Moving reviews you can actually trust.
Every verified review is connected to a completed Boxed Up! Moving Solutions service. New reviews use private, single-use invitations, while older reviews originally posted elsewhere may be matched to our job records and clearly show their original source.
Read customer experiencesWhat customers are saying
Browse feedback from customers who booked and completed moving services with our team.
Third-party platform names and trademarks belong to their respective owners. Source attribution does not imply endorsement, sponsorship, or affiliation.
The review is tied to a completed customer service record. New reviews are submitted through unique invitations; older reviews originally posted on another site may be matched to the corresponding job record and show their original source. Private customer information is never displayed.
Every verified review receives its own public reference code, such as BMS-7A42. You can also view the Verification ID by clicking the Verified Customer badge on a review card and opening the verification details. The ID connects that review to its verification record so you can view the confirmed service date, service location, verification status, and service category when it is recorded. Older reviews may also show the site and date where they were originally posted, without exposing the customer's private contact or booking information.
Questions about how our reviews are verified
We want customers to understand exactly what our Verified Customer label does—and does not—mean.
Can anyone leave a Verified Customer review?
No. New verified reviews require a private, single-use invitation associated with a completed Boxed Up! Moving Solutions service. An older review from another site may be added as a Verified Customer review only when we can match it to a completed job record; its card then states where it was originally posted. A visitor cannot simply mark a review as verified.
Can negative reviews be hidden just because they are negative?
Our verification standard is not based on whether a review is favorable. The FTC's rule also addresses review suppression and prohibits certain misleading practices, including representing that a review section reflects all or most submitted reviews when reviews have been suppressed because of their rating or negative sentiment. A critical review can still qualify as a Verified Customer review. Learn more from the FTC.
Can the same review invitation be used more than once?
No. Each private invitation is designed for one completed customer service and becomes unusable after a review is submitted.
Do you pay customers for positive reviews?
We do not condition a reward, payment, discount, or other incentive on a customer leaving a positive review. The FTC's Consumer Reviews and Testimonials Rule prohibits compensation or incentives that are conditioned on a review expressing a particular positive or negative sentiment. Verification is based on the completed-customer process, not the star rating. See the FTC's review-rule Q&A.
Does “Verified Customer” mean the review is positive?
No. Verification is about whether the review can be tied to a completed customer service—not whether the customer gave us a high rating. Critical reviews can still be verified.
What does the Verification ID actually prove?
It identifies the specific verification record tied to the completed customer service. Opening the verification details lets you compare the review with non-sensitive service information and, for an older review, its original source and original review date.
Why doesn't Boxed Up! Moving Solutions write or create fake reviews?
Besides being against the purpose of this verification system, fake and false consumer reviews are specifically addressed by the Federal Trade Commission's Consumer Reviews and Testimonials Rule. The rule prohibits businesses from creating or selling fake or false reviews and also restricts businesses from buying or disseminating reviews they know—or should know—are fake or false. Our policy is to publish genuine customer feedback tied to completed services rather than manufacture reviews ourselves. Read the FTC's guidance.
Why don't you display the customer's full booking information?
We intentionally keep private information—such as phone numbers, email addresses, street addresses, and private booking identifiers—out of the public verification record. The public details are limited to information useful for confirming the service and, when applicable, the original source of an older review.